MUGHELE, E. S.; OGALA, J. O.; OKPAKO, E. A. Utilizing Amazon Web Services Tools for Efficient Multilingual Omnichannel Contact Centres. Faculty of Natural and Applied Sciences Journal of Computing and Applications, [S. l.], v. 2, n. 1, p. 51–57, 2024. Disponível em: https://fnasjournals.com/index.php/FNAS-JCA/article/view/498. Acesso em: 7 jan. 2025.