Organizational Structures and Operational Effectiveness of Transport Companies in South-South Nigeria

Abstract

The study investigated the relationship between the existence of structures and the organizational effectiveness of transport companies in South-South Nigeria. The study adopted the correlational research design. The population of the study comprised all the 1300 employees in all the fifty-four (54) registered transport companies with the respective State Ministries of Transport in South-South, Nigeria. A sample of 150 respondents (comprising 32 managers, 32 cashiers, 54 cargo/operations staff, and 32 drivers) were chosen using a multistage sampling technique from 32 accessed transport companies that are operating in South-South, Nigeria. A 25-item structured instrument titled “Existence of Structures and Organization Effectiveness of Transport Companies Scale” (ESOETCS) was designed for this study. Data collected was analyzed using Pearson Product Moment Correlation (PPMC) at 0.05 level of significance. The study revealed that: the existence of structures positively, strongly, and significantly contributed to goal accomplishment, resource base, and strategic constituent satisfaction respectively in transport companies in South-South, Nigeria. The study recommended the Ministries of Transport and Commerce should ensure the existence of managerial, operational, driving, courier and other hierarchical positions for transparent, effective service delivery and prompt decision-making that improves resource base and profitability; prior to registering and approving the operational license of transport companies.