Academic Library Features and Postgraduate Student Users’ Satisfaction in Selected Public Universities in Southern Nigeria
Main Article Content
Abstract
This study examines the extent to which academic library features affect user satisfaction for postgraduate students in Southern Nigeria using a cross-sectional framework. The study involves a sample of three (3) public universities in Southern Nigeria. 141 survey data collected using a Likert structure questionnaire were analyzed. The empirical analysis is based on OLS regression cross-sectional model that incorporates location and space, materials/collections, facilities, staff, and programs and services as exogenous variables while incorporating intention to reuse and intention to recommend as endogenous variables. The study measurement model was validated using confirmatory factor analysis CFA. The study found that intention to reuse is strongly and positively triggered by improved library programs and services as well as adequate and accessible location and space. Materials/collections and staff were found to insignificantly affect intention to reuse. While intention to recommend was found to be enhanced by improved attitude and ability of library staff. Finally, our findings show, amongst other things, that except for library staff, all other variables of location and space, materials/collections, programs and services have positive but insignificant effects on postgraduate students’ intention to recommend the library. The theoretical and practical implications of these findings are discussed. The study concludes that academic library features largely influence postgraduate student users’ satisfaction. Accordingly, recommendations were provided in line with the research findings and conclusion.
Article Details
References
Ababio, K. A., Aidoo, E. N., Korankye, T., Saeed, B. I. I., Louis, M., & Nsowah-Nuamah, N. N.
N. N. (2012). Modelling students' satisfaction with library services in a tertiary institutions: evidence from kumasi polytechnic. In Information and Knowledge Management (Vol. 2, No. 6, pp. 85-94). Agboola, I. O., Bamigboye, O. B., & Owolabi, R. O. (2019). Postgraduate Students' Satisfaction with Library Services at the Federal University of Agriculture, Abeokuta, Nigeria. Library Philosophy and Practice, 0_1-18.
Bae, K. J., & Cha, S. J. (2015). Analysis of the factors affecting the quality of service in public libraries in Korea. Journal of Librarianship and Information Science, 47(3), 173-186.
Baffour Gyau, E., Liu, J. and Kwakye, O. (2021). Evaluation of user satisfaction with academic libraries services based on students’ perspectives. Open Access Library Journal , 8: e7783. https://doi.org/10.4236/oalib.1107783
Brown, T. A. (2014). Confirmatory factor analysis for applied research. New York: Guilford Publications.
Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the academy of marketing science, 16, 74-94.
Cha, S. H., & Kim, T. W. (2020). The role of space attributes in space-choice behaviour and satisfaction in an academic library. Journal of Librarianship and Information Science, 52(2), 399-409.
Cristobal, A. S. (2018). Expectations on library services, library quality (LibQual) dimension and library customer satisfaction: relationship to customer loyalty. Library Philosophy and Practice (e-journal), 1706, 1-24.
Cronbach, L. J., & Shavelson, R. J. (2004). My current thoughts on coefficient alpha and successor procedures. educational and Psychological Measurement, 64, 391-418.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.
Jöreskog, K. G. (1969). A general approach to confirmatory maximum likelihood factor analysis. Psychometrika, 34(2), 183-202.
Khan, A. M., & Zaidi, S. M. (2011). Determinants of library's effectiveness and efficiency: A study of collection development, organization and services of Maulana Azad Library, AMU (India). Library Collections, Acquisitions, and Technical Services, 35(4), 95-105.
Kachwala, T., Panchal, D., & Bali, A. (2021). The relationships among overall service quality, customer satisfaction and customer loyalty in library services. International Journal of Productivity and Quality Management, 33(2), 198-217.
Oh, D. G. (2022). How to measure service quality, customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) Lite model. Journal of Librarianship and Information Science, 09610006221101193.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate data analysis. Uppersaddle River. Multivariate Data Analysis (5th ed) Upper Saddle River, 5(3), 207-219.
Hayashi, K., Bentler, P. M., & Yuan, K.-H. (2011). Structural Equation Modeling. Essential Statistical Methods for Medical Statistics, 202–234. doi:10.1016/b978-0-444-53737- 9.50010-4
Liu, G., & Winn, D. (2009). Chinese graduate students and the canadian academic library: a user study at the university of windsor. The Journal of Academic Librarianship, 35(6), 565–573. doi:10.1016/j.acalib.2009.08.001
Lu, Y., Shang, L., Zhou, H., Zhu, H., Yang, F., & Zeng, X. (2009, July). Statistical reliability analysis under process variation and aging effects. In Proceedings of the 46th Annual Design Automation Conference (pp. 514-519).
Newey, W.K. and K.D. West (1987), A simple positive semi-definite, heteroskedasticity and autocorrelation consistent covariance matrix, Econometrica 55, 703-708.
Nguyen, P. T., Di Rocco, J., Rubei, R., Di Sipio, C., & Di Ruscio, D. (2022). DeepLib: Machine translation techniques to recommend upgrades for third-party libraries. Expert Systems
with Applications, 202, 117267.
Noh, Y., & Chang, R. (2020). A study on the impact of satisfaction with public libraries on using and recommending intention. International Journal of Knowledge Content Development & Technology, 10(3).
Nwalo, K. I. N. (2003). Fundamentals of library practice: A manual on library routines. Ibadan: Sterling-Horden Publishers Ltd.
Nzivo, C. N., & Chuanfu, C. (2013). International students’ perception of library services and information resources in chinese academic libraries. The Journal of Academic Librarianship, 39(2), 129–137. doi:10.1016/j.acalib.2012.11.004 Onanuga, A. O., Amuda, H. O., & Ilori, O. O. (2022). Library services provision and satisfaction: a case study of postgraduate students in universities in South-West, Nigeria. Library Philosophy & Practice.
Stamatoplos, A., & Mackoy, R. (1998). Effects of library instruction on university students’ satisfaction with the library: A longitudinal study. College & Research Libraries, 59(4), 322-333.
Sun, J. (2005). Assessing goodness of fit in confirmatory factor analysis. Measurement and evaluation in counseling and development, 37(4), 240-256.
Tajedini, O., Khasseh, A. A., Afzali, M., & Sadatmoosavi, A. (2020). How to increase the loyalty of public library users? A qualitative study. Journal of Librarianship and Information Science, 52(2), 317-330.
Kachwala, T., Panchal, D., & Bali, A. (2021). The relationships among overall service quality, customer satisfaction and customer loyalty in library services. International Journal of Productivity and Quality Management, 33(2), 198-217.
Shill, H. B., & Tonner, S. (2003). Creating a better place: Physical improvements in academic libraries, 1995–2002. College & Research Libraries, 64(6), 431-466.