Assessing User Experience and Quality of Service in 5G Multimedia Streaming Among University Students in Lagos State
DOI:
https://doi.org/10.63561/jca.v2i4.1080Abstract
As universities massively invest in advanced digital technologies, students on their own part need to navigate into solving challenging societal problems, thereby relying heavily on high-quality streaming for academic success, groundbreaking research, and other solution-based technologies. The study adopted a survey-type research design as the population of the study comprised all university students in Lagos State. Multi-stage sampling technique was employed in the selection of one thousand two hundred (1200) undergraduate students across the Faculties and Colleges from the four (4) Public Universities (University of Lagos, Akoka, Lagos State University, Ojo, Lagos State University of Technology, Ikorodu, and Lagos State University of Education, Ijanikin) in the state. An instrument titled, Assessment of 5G Multimedia Streaming and Quality of Service Delivery among University Students Questionnaire”, (A5GMSQSDUSQ) was used to generate data. The 20-item closed-ended Questionnaire using 4-Likert scale response format of Strongly Agree, Agree, Disagree, and Strongly Disagree was adopted. Construct and face validity of the instrument was determined as a Split-half form of reliability value .779 was obtained on 50 Undergraduates from Ogun State University, Ago-Iwoye, not part of this study. With the use of LISREL statistical software, data were analysed using Analysis of Variance (ANOVA and Pearson Product-Moment Correlation as hypotheses were tested at a 0.05 level of significance. The findings revealed that the user experience of 5G multimedia streaming among university students is greatly determined by the quality of service (QoS) delivered by the 5G networks. It concluded that key QoS factors like latency, bandwidth, and continuity of network jointly influence clarity, smoothness, and continuity of students' streaming experience. It is recommended that Universities and network providers in the state should strengthen collaboration in order to improve 5G coverage, optimize bandwidth allocation on campuses, and ensure reliable, low-latency connectivity to support uninterrupted multimedia learning.
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