Operational Compliance and Organizational Effectiveness of Transport Companies in South-South Nigeria

Abstract

The study investigated the relationship between compliance with operations and organizational effectiveness of transport companies in South-South Nigeria. The study adopted a descriptive research design. The population of the study comprised all the 1300 employees in all the fifty-four (54) registered transport companies with the respective State Ministries of Transport in South-South, Nigeria. A sample of 150 respondents (comprising 32 managers, 32 cashiers, 54 operations staff, and 32 drivers) were chosen using a multistage sampling technique from 32 accessed transport companies that are operating in South-South, Nigeria. A 25-item structured instrument titled “Compliance to Operations and Organization Effectiveness of Transport Companies Scale” (COOETCS) was designed for this study. Data collected was analyzed using mean and standard deviation. The study revealed that: compliance to operations positively, and strongly contributed to goal accomplishment, resource base and strategic constituent satisfaction in transport companies in South-South, Nigeria. The study recommended among others that transport companies should set up rules and regulations that would enable employees to effectively adjust and work in a harmonious environment that leads to the attainment of realistic and achievable goals and targets on the various operational procedures and market conditions in transport companies.