Computer-Based Facility Management in Abuja, FCT: Adoption, Benefits, and Challenges Among Facilities Management Professionals
DOI:
https://doi.org/10.63561/fnas-jmse.v6i3.890Keywords:
Abuja, Computer-Based Facility Management, Facility Management Professionals, Technology Adoption, BenefitsAbstract
This study assesses the adoption of Computer-Based Facility Management (CBFM) in Abuja, Federal Capital Territory (FCT), Nigeria, focusing on its benefits and challenges among facility management professionals. A mixed-methods approach involving surveys and semi-structured interviews was employed to collect data from facility managers, maintenance personnel, and estate surveyors. The findings reveal that CBFM adoption has significantly improved operational efficiency, data management, predictive maintenance, and sustainability practices. Benefits include automation of processes, enhanced decision-making, optimized space utilization, and reduced operational costs. However, the implementation of CBFM systems is hindered by high setup costs, inadequate infrastructure, a shortage of skilled personnel, and resistance to change. Limited awareness and training gaps further contribute to its underutilization. Despite these challenges, the study observes a growing interest in CBFM tools in Abuja’s facility management sector. Recommendations include targeted training programs, awareness campaigns, financial support mechanisms, and stronger collaboration between stakeholders to enhance adoption. The study contributes to the discourse on digital transformation in facility management and provides actionable insights for improving built environment service delivery in rapidly urbanizing cities.
References
Abubakar, I., & Aliyu, A. (2020). Application of BIM implementation process in the operation and maintenance of facilities. African Journal of Environmental Science and Technology. Retrieved from https://ajol.info/index.php/ajest/article/view/202568
Adebayo, A., & Ojo, O. (2022). A study on facility management practice in Nigeria: A case study of Nigerian Communication Commission, Abuja Nigeria. ResearchGate. Retrieved from https://www.researchgate.net/publication/362553575
Ajibola, M. O., Babalola, A. A., & Afolabi, O. (2019). The role of facility management in enhancing productivity in organizations: A case study of selected institutions in Nigeria. Facilities, 37(1/2), 19–31.
Alexander, K. (2013). Facilities management: Theory and practice. Routledge.
Atkin, B., & Brooks, A. (2021). Total facility management (6th ed.). John Wiley & Sons.
Becerik-Gerber, B., Kensek, K., & Taneja, P. (2018). Building information modeling for facility management: A review of the literature. Automation in Construction, 95, 240–257. https://doi.org/10.1016/j.autcon.2018.07.019
CAFM-IMS. (2022). How to choose the best CAFM system for facility maintenance. Retrieved
from https://cafm-ims.com/how-to-choose-the-best-cafm-system-for-facility-maintenance/
Canback Global Income Distribution Database. (2018). Retrieved from http://www.cgidd.com
Chotipanich, S. (2004). Positioning facility management. Facilities, 22(13/14), 364–372.
Emerald Insight. (2023). How can facilities management benefit from offices becoming more digital? Retrieved from https://www.emerald.com/insight/content/doi/10.1108/F-12-2022-
0230/full/html
Facilio. (2024). CAFM software: Features, benefits & pricing. Retrieved from https://facilio.com/blog/cafm-software-features-benefits-pricing/
Goyal, S., & Pitt, M. (2007). Determining the role of innovation management in facilities management. Journal of Facilities Management, 25(1/2), 48–60.
International Facility Management Association (IFMA). (2022). What is facility management? Retrieved from https://www.ifma.org/what-is-facility-management/
Jambil, S. Z. (2020). Awareness and readiness in the use of building information modelling as a tool in facilities management services in high-rise commercial buildings in Abuja, Nigeria. African Scholar Journal of Environmental Design & Construction Management, 19(4).
Mohammed, A. (2017). Computer-aided facility management: A review of the literature. Journal of Facilities Management, 15(2), 147–162.
Moore, M., & Finch, E. (2004). Facilities management in South East Asia. Facilities, 22(9/10), 259–270.
Nutt, B. (2022). Facility management: Theory and practice (2nd ed.). Routledge.
Oladokun, T. T. (2011). An examination of the practice of facilities management in Nigeria. Journal of International Real Estate and Construction Studies, 1(2), 167–179.
Olanrewaju, A. (2018). Facilities management in Nigeria: Challenges and opportunities. Journal of Building Performance, 9(1), 1–12.
Olanrewaju, A. L., Abdul-Aziz, A. R., & Ali, K. N. (2021). The impact of digital transformation on facility management practices: A review. Facilities, 39(5/6), 451–467. https://doi.org/10.1108/F-01-2020-0009
Olatunji, O. A., & Murtala, A. (2013). Facilities management practices in Nigeria: A case study of Abuja. ResearchGate. Retrieved from https://www.researchgate.net/publication/261123456
Shohet, I., & Lavy, S. (2020). Sustainability in facility management: A framework for integrating environmental considerations into facility operations. Sustainable Cities and Society, 61, 102309. https://doi.org/10.1016/j.scs.2020.102309
Terrared. (2024). The evolution of facility management: Embracing change for optimal efficiency. Retrieved from https://terrared.com/the-evolution-of-facility-management
Then, S. S., & Tan, T. H. (2018). CAFM adoption in facilities management: A review of the literature. Journal of Building Engineering, 18, 340–349.